VIDA

VIDA (Vehicle Information and Diagnostics for Aftersales) is a software application utilised by technicians in Volvo car workshops for vehicle diagnostics, repair, and maintenance. VIDA provides technicians with access to a comprehensive database of technical information, including repair procedures, wiring diagrams, diagnostic trouble codes, and software updates for Volvo vehicles.

User Research:

1. User Interviews and Surveys:

   • Conduct interviews and surveys with technicians to understand their specific needs, preferences, and pain points when using the VIDA software.

   • Identify key areas for improvement based on user feedback, including navigation, search functionality, and accessibility.

2. Usability Testing:

   • Organise usability testing sessions to observe technicians using the current version of the VIDA software.

   • Identify usability issues and areas of confusion, such as complex navigation and inefficient search functionality.

Design Improvements:

1. User-Centric Interface Design:

   • Utilise insights from user research to redesign the VIDA interface with a focus on user-friendliness and ease of navigation.

   • Implement a clean and minimalist design with intuitive navigation paths to streamline the user experience.

2. Improved Search Functionality:

   • Enhance the search functionality to allow technicians to quickly find the information they need.

   • Implement filters and sorting options to refine search results based on specific criteria such as model, year, and type of repair.

3. Interactive Wiring Diagrams:

   • Incorporate interactive wiring diagrams with zoom and pan capabilities to help technicians troubleshoot electrical issues more efficiently.

   • Integrate links to relevant repair procedures and diagnostic information directly within the wiring diagrams.

4. Mobile Accessibility:

   • Develop a mobile-friendly version of the VIDA software that technicians can access from smartphones and tablets.

   • Optimise the mobile interface for smaller screens and touch interactions to ensure usability on the go.

5. Multilingual Support:

   • Provide multilingual support to accommodate technicians who may speak different languages.

   • Implement language preferences that allow users to customise the interface in their preferred language.

6. Offline Mode:

   • Introduce an offline mode that allows technicians to access critical information even when working in areas with limited or no internet connectivity.

   • Enable technicians to download essential data such as repair procedures and wiring diagrams for offline use.

7. Feedback Mechanism:

   • Implement a feedback mechanism within the VIDA software to allow technicians to provide input on their user experience.

   • Establish a process for gathering and analysing user feedback to make continuous improvements to the software interface and functionality.